RETURN & REFUND POLICY

Our Commitment to Quality
At Drasora, we are dedicated to creating unique, high-quality products that you will love. Each item is custom-made with great care. We guarantee our products against manufacturing defects and errors. Your satisfaction is our priority, and this policy outlines our commitment to ensuring a fair and transparent resolution process.

Section 1 – Conditions for a Full Refund or Free Replacement

We offer a full refund or a free replacement if your order meets one or more of the following criteria. Claims must be submitted within 30 days of the delivery date.

  • Product Damaged in Transit: The item arrives visibly broken, cracked, or otherwise damaged.
  • Significant Printing Defect: The printed design is blurry, faded, significantly off-center, or clearly different from the design presented on our website.
  • Incorrect Item Received: You received a different product, size (e.g., wrong iPhone model), color, or design than what you ordered.
  • Product Malfunction: The item has a clear manufacturing flaw (e.g., a clutch bag zipper that is broken upon arrival).

Section 2 – Policy Exclusions

Because each product is created on-demand specifically for you, we cannot accept returns, offer exchanges, or issue refunds for the following reasons:

  • Change of Mind: You no longer want the product for personal reasons.
  • Customer Ordering Error: You selected the wrong iPhone case model, design, or product type. We strongly urge all customers to review their cart carefully before completing the purchase.
  • Minor Color and Design Variations: Slight differences in color between the product photos on your screen and the physical item may occur due to variations in monitor calibration and lighting. These do not qualify as defects.

Section 3 – How to Submit a Claim

To request a refund or replacement, please follow these steps precisely:

  1. Contact Customer Support: Email us at [email protected]. Please use the subject line: “Claim for Order #[Your Order Number]”.
  2. Provide Details: In your email, include:
    • Your full name and the order number.
    • A detailed description of the issue.
    • Mandatory Proof: Attach clear, high-resolution photos or a short video that visibly demonstrates the problem. For damaged items, please include a photo of the packaging if possible. Claims without photographic proof will not be processed.
  3. Await Our Review: Our team will review your claim within 1-2 business days.

Section 4 – Resolution Process

Once your claim is approved, we will notify you via email and you can choose one of the following resolutions:

  • Option A: Free Replacement: We will create and ship a new, correct item to you at our expense. You are not required to return the faulty item. A new tracking number will be provided once it ships.
  • Option B: Full Refund: We will issue a full refund to your original payment method. The refund will cover the cost of the product and any shipping fees you paid for that item. Please allow 3-5 business days for the transaction to appear on your bank or credit card statement, as processing times vary between financial institutions.